Integrated Ticketing System in Cloud Web Hosting
In stark contrast to what you may find with lots of other hosting providers, the ticketing system that we’re using with our cloud web hosting plans is part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember different login names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in one place. So, if you’ve got an inquiry or face a problem, you can touch base with our support engineers right away. Our system features a clever search option. This means that even in case you’ve posted a multitude of tickets over the years, you will be able to track down the one that you need without difficulties. Besides, you can read knowledge base guides to solving commonly experienced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from a single location, which is why we have integrated a ticketing system into the custom Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server plan. This will permit you to manage the communication with our customer service staff along with your hard drive space, which means that you will not need to memorize additional log-in credentials for some other admin console. You’ll be able to post a new ticket or to track the status of an old one with less than a couple of mouse clicks whilst you are browsing the content within your account. Additionally, you can go through older tickets using a clever search functionality or read applicable knowledgebase articles, which contain solutions to commonly experienced challenges. The integrated ticketing system is strictly monitored 24-7 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you.