A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It is an efficient method to get some information about the web hosting services or get some problem resolved as you're talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of mistakes at the time you exchange data like usernames or domain names, the faster response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do something else while the representative examines the issue involved. Furthermore, you'll be able to become a part of a live chat room from any computer that is connected to the web, avoiding the telephone fees that you will need to pay when you are calling to a different country.

Live Chat Support in Cloud Web Hosting

Along with the phone and ticket support, we supply live chat support too. You can contact us every single day, including weekends and holidays, and we can give you more info about the cloud web hosting plans that we offer in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for strictly tech issues you have to open a ticket to our technical support, as such matters will need additional time to be dealt with, you can still get in touch with us on our live chat for some technical information. For instance, we can help you set up an e-mail address in your e-mail client or troubleshoot a variety of problems, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so any time you have any kind of questions for our semi-dedicated plans, you'll be able to contact our customer care team anytime regardless if you've already obtained your account or not. In general, the chat service is for billing, pre-sales and common questions and problems, but we are able to assist you with a lot of tech questions as well. We will help you pick the optimal plan for your web sites in case you do not have an account yet, we can reply any kind of billing questions or concerns you have or we can help you with setting up your new e-mail address on your computer or smart phone - all of this will be done timely as our live chat service is available all day long, every day. Any time you need support, you're able to speak to an agent and save a long time.