One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to receive a reply to an email or a support ticket. Regardless of when you contact us, we will assist you within maximum 60 minutes with any pre-sales or technical queries that you may have. In reality, our actual reply time scarcely ever surpasses twenty-thirty minutes. Since we are at your disposal around the clock, you will always receive assistance in a well-timed manner and we are aware of just how important this is in the electronic era. Shortly after you contact us, we’ll respond to your queries. If you stumble upon any technical problem, we will deal with it instead of you, or we’ll give you all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we understand just how crucial it is to obtain swift help, we promise that you will never need to wait for more than sixty minutes to get a response to any trouble ticket that you open via your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than 20-30 minutes and this applies to any issue irrespective of what its nature is – general, technical or billing. Moreover, our technical and customer support team will be at your service 24 hours a day, 7 days a week, which goes to say that even in case you open a ticket during holidays, you will always get a blazing-fast response, which will include the answer to a query, the solution to a predicament or the info necessary to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to waste a whole day awaiting a reply like you would with lots of other providers.