24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and technical support for our cloud web hosting plans. Even if you aren't our customer yet and you have questions, we will give you a hand right away and supply you with the necessary information, so as to give you a choice to make an informed decision when you obtain your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we offer several options for communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple telephone numbers around the world, so that you will be able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days to receive assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you'll be able to take advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available constantly and so will we. With a number of communication options, you can select the best approach to contact us and learn more about our solutions if you don't have an account yet, or request assistance if you are already among our customers. You can give us a call, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, though it hardly ever takes over 20 minutes to get assistance whatever the nature of the issue. Using our customer and technical support services, we will be available for you every time you need us, not a couple of days after that.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you manage an entire server, that's why each and every dedicated server that we provide features 24/7 support with one-hour reply time guarantee regardless of the issue. The service is free of charge for all difficulties with the server or the software that was installed from our administrators during the setup, therefore you're able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing area or you could send an email, and the actual answer time for either rarely exceeds thirty minutes since we have administrators available twenty-four-seven. In case you need general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you may employ our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, that you're able to include to your server package from the billing Control Panel.