Customer Support Channels
A 1–hour Response Guarantee
Our customer service crew is qualified to shortly take care of all our cloud web hosting plans clients’ inquiries and help inquiries. Via our ticketing system, you’ll be able to post your inquiry and a support crew member will, no doubt go back to to you within max 1 hour. Actually, practice has confirmed that the regular resolution time period is 20 minutes.
A Top–quality Support Service
Our technical support service is offered by a team of licensed specialists which are ready to answer your inquiry promptly. You could contact the technical support staff by launching a tech support ticket from your Site Control Panel or by sending us an email. On working days, you may also call us on the telephone or use the online chat option.
An Intuitive Help Section
Macrocyber’s Control Panel features an extensive know–how base that’s included in all parts. In each part, you’ll find a Help button which will load for you a variety of step–by–step guides on how to take advantage of a specific element or conduct a particular action. Additionally, we have created information training videos so its possible to get a better idea of the Control Panel’s interface.