Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • All your help requests will be responded to in no more than one hour after the ticket or e–mail has been submitted. If your case needs further assistance from a system administrator, we’ll forward the support ticket or the email to the person on duty, right away then leave a comment to notify you that more time will be required for arriving at the optimal solution. Furthermore if you take advantage of our Managed Services package, all of the services included there will be executed whenever you decide.

  • Top quality support service

  • An Exceptional Client Care Service

  • We will be at your disposal 24/7/365 to answer any queries that you may have pertaining to our Site Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can check out our Managed Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every dedicated web hosting plan comes with our free–of–charge Site Control Panel, which offers an exhaustive knowledgebase and a set of educational video tutorials. Whenever you require assistance with the Site Control Panel, just click on the Help or Videos buttons in the upper right corner.